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EXPRESSWAY — TERMS OF SERVICE ​

​Effective: 08/08/2025 • Last updated: 08/08/2025

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Welcome to Expressway (“Expressway,” “we/us/our”). We operate a service-matching and concierge/booking-assistance platform. We (a) connect clients (“Users”) with independent service providers (“Providers”), and/or (b) book or cancel reservations/services on a User’s behalf using the information and budget you give us. We do not perform services ourselves and are not an employer, contractor, or guarantor of Providers.

By using Expressway (website, forms, email, SMS, DMs, or calls), you agree to these Terms.

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1) Eligibility & Accounts

  • You’re 18+ with legal capacity to contract.

  • Info you provide is accurate and complete.

  • We may verify identity, refuse service, or terminate access at our discretion.

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2) Our Role (Limited Booking Agent)

  • Match Only. We share Provider options; you contract/pay them directly.

  • Concierge/Book for You. With your authorization (written text/email/DM is fine), we place, change, or cancel bookings with third parties in your name or “for [Your Name] via Expressway.”

  • Limited Agent. For concierge actions only, you appoint Expressway as your limited agent to communicate with third parties, accept standard terms they require to process your request, and transmit your instructions and payment details. This is not a power of attorney and ends when the booking task ends.

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3) Third-Party/Vendor Terms Control

When we book or cancel with a restaurant, venue, hotel, airline, ride-share, contractor, dump site, event/ticketing platform, HOA, etc., their terms, fees, cancellation windows, ID/age/dress rules, capacity limits, credit-card holds, no-show fees, and refund rules govern. Your failure to meet those rules (e.g., late arrival, wrong name/ID, under-age guests, policy violations) = no refund from us.

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4) User Responsibilities

You agree to:

  • Provide clear scope, budget, timing, names as they appear on ID, accessibility needs, allergies/sensitivities, special instructions, and any legal/HOA/permit constraints.

  • Confirm that any person you ask us to book for has authorized you (and us) to do so.

  • Maintain safe premises; disclose hazards; secure pets/valuables.

  • Verify licensure and insurance where required (electrical, plumbing, gas, tree removal, towing, etc.).

  • Pay all amounts due (Provider costs, Expressway fees, taxes, tips, surcharges, tolls, parking, permits, disposal).

  • No illegal or prohibited requests (weapons, explosives, hazardous chemicals, medical treatment, legal/financial advice, surveillance/unauthorized access, locksmithing without proof of authority, tasks involving minors without guardian present, or anything requiring a license the Provider lacks).

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5) Provider Responsibilities (Independent Contractors)

Providers are independent, not our employees or partners. They alone are responsible for: lawful operations; professional licenses/permits/insurance; worker safety; tools; warranties; taxes; quotes; and performance. Any guarantee/warranty they offer is theirs, not ours.

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6) Screening Disclaimer

We may (but are not required to) perform limited screening or checks. Any check is limited in scope and time and is not a certification of safety, character, or competence. You remain responsible for selection and precautions (e.g., having another adult present, daytime appointments).

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7) Pricing, Authorizations, Payments, Holds

  • Pre-auths & Holds. You authorize pre-authorization holds and charges to your payment method for Provider costs, Expressway fees, taxes, and approved adjustments (materials overages, disposal, wait-time).

  • Dynamic Pricing. Rates/availability change rapidly; quotes are estimates, not guarantees, until paid/confirmed by the vendor.

  • Incidentals. Hotels/venues/rentals may place separate holds for incidentals. Those are between you and the vendor.

  • Chargebacks. If you file a chargeback for delivered or in-progress services, we may suspend access and share documentation with processors to contest it. 

  • Payment to Expressway. Unless otherwise stated in writing, you agree to pay Expressway directly for the total quoted service amount. Expressway will then pay the Provider on your behalf.

  • Direct Payment for Extras. If the Provider determines that additional work, fees, permits, materials, disposal, access requirements, or other costs are needed because of information you did not disclose on your booking form, you agree to pay the Provider directly for those additional amounts at the time of service.

  • No Refunds for Omissions. If undisclosed information results in additional costs, delays, or changes, you are not entitled to any refund or credit from Expressway for the original payment, even if you choose not to proceed with the service.

  • Responsibility for Remainders. You are solely responsible for paying any remaining balance owed to the Provider. Expressway is not obligated to advance, cover, or recover these amounts on your behalf.

  • Chargeback Waiver. You agree not to initiate a chargeback, reversal, or other payment dispute with your bank or card issuer for any amounts paid to Expressway in connection with undisclosed or changed service conditions. Doing so will be considered a breach of these Terms, and you agree to reimburse Expressway for all costs, fees, and reasonable attorneys’ fees incurred in disputing or reversing such actions.

  • Finality of Payment. All payments to Expressway are non-refundable once work on your booking has begun (including contacting Providers, reserving time slots, or processing vendor payments), except where required by law.

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8) Cancellations, Changes, No-Shows

  • Vendor rules apply. We follow the vendor’s window/fees. Our concierge fee is non-refundable once work begins (placing calls, holding slots, negotiating, forms).

  • Late cancels/no-shows may incur up to 100% of vendor price plus non-refundable third-party costs.

  • If vendor cancels (illness, overbooking, weather, outage, safety), we’ll help rebook or refund amounts we directly collected for undelivered services. We aren’t liable for consequential losses.

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9) Middleman Friction (Refusals to Deal)

Some vendors refuse to work through intermediaries or require the guest/account holder to call, present ID, or speak personally. If that happens, we’ll hand off instructions and contacts and consider our concierge task completed. Our fee remains earned for work performed; no additional liability for vendor refusal or policy barriers.

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10) Changes, Errors & Best-Efforts

We use commercially reasonable efforts to execute your instructions accurately and on time, but availability, seating, assignment, ETA, service time, and outcomes are not guaranteed. We’re not liable for vendor overbooking, website outages, misquotes, inventory errors, or third-party system failures. If we make a clerical error, our obligation is to use reasonable efforts to correct it or refund our fee for that task.

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11) Safety & Assumption of Risk

On-site services carry risk (property damage, personal injury). You assume reasonable risks inherent in requested work and agree to maintain appropriate insurance (home/auto/renters) as applicable.

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12) Non-Circumvention

For 12 months after an intro/match, you won’t hire the same Provider off-platform for substantially similar services without our written consent. Breach → a conversion fee (15% of job price or $250, whichever is greater).

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13) User Content & Reviews

You grant us a worldwide, royalty-free license to use reviews, photos, and feedback for operations and marketing (we’ll remove identifying info upon reasonable request where feasible).

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14) Communications Consent & Recording

You consent to calls/SMS/email/DMs for transactional purposes (booking updates, reminders, problem-solving). Marketing texts/emails require opt-in; reply STOP to opt out. For quality and training, we may record or monitor calls/chats (where permitted by law).

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15) Privacy

Personal data usage is governed by our Privacy Policy. Matching/booking requires sharing relevant details with Providers and processors (names, contact, service location, timing, special notes).

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16) Disclaimers; No Professional Advice

The platform and information are provided “as is” and “as available.” We disclaim all warranties (express/implied), including merchantability, fitness for a particular purpose, and non-infringement. We don’t provide professional advice or emergency services.

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17) Limitation of Liability

To the fullest extent permitted by law:

  • We’re not liable for indirect, incidental, special, punitive, or consequential damages (lost profits, lost bookings, lost points/perks).

  • Our aggregate liability for any claim is capped at the fees you paid to Expressway for the task giving rise to the claim (or $200, whichever is less).

  • Nothing limits liability for our willful misconduct or where prohibited by law.

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18) Indemnification 

You agree to defend, indemnify, and hold harmless Expressway and its owners/employees/affiliates from claims, losses, damages, costs, and reasonable attorneys’ fees arising out of:
(a) your instructions, authorizations, or provided information;
(b) your breach of these Terms or law;
(c) property conditions, access, hazards, or rule violations at your site;
(d) disputes between you and any Provider or vendor;
(e) your direct dealings with a Provider (on or off platform).
Providers who use our platform agree to indemnify us for claims tied to their services, team, vehicles, tools, representations, or legal compliance.

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19) Force Majeure

We’re not liable for delays/failures caused by events beyond reasonable control (severe weather, utility or platform outages, strikes, epidemics, supply chain issues, government action).

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20) Dispute Resolution

  Deadline

  • Binding arbitration (AAA) in Salt Lake County, Utah; English.

  • No class actions or jury trials.

  • Notice & cure: You must email legal@[yourdomain].com a detailed notice and give us 10 days to cure before filing.

  • 1-year limit: Any claim must be brought within 1 year after it accrues.

  • 30-day opt-out: Email legal@[yourdomain].com (subject “Arbitration Opt-Out”) within 30 days of first use—include your name and the email/phone used with Expressway. Small-claims court remains available if eligible.

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21) Territory

Currently focused on Salt Lake County, Utah (expanding over time). Some services may be unavailable in certain areas.

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22) Changes to Terms

We may update Terms; the “Last updated” date will change. Continued use = acceptance.

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23) Miscellaneous

Severability; assignment (we may assign; you may not without consent); no third-party beneficiaries; entire agreement (these Terms + confirmations + policies). Contact: hello@go-expressway.com

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