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EXPRESSWAY — PRIVACY POLICY

Effective Date: 08/08/2025 Last Updated: 08/08/2025

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Expressway (“we,” “us,” “our”) values your trust. This Privacy Policy explains how we collect, use, and protect your personal information when you use our concierge and service-matching platform. By using Expressway, you agree to this policy.

1) Information We Collect

We only collect the information necessary to perform your booking or matching request. This may include:

  • Contact details: Name, phone number, email, mailing address.

  • Service details: Location, date/time preferences, budget, specific instructions, photos of the worksite or items.

  • Payment details: Card or payment method (processed via third-party secure payment processors; we do not store full card numbers).

  • Optional: Feedback, ratings, photos, or special requests.

We do not collect Social Security numbers, health records, driver’s license numbers, or other highly sensitive personal identifiers unless required for a specific booking (e.g., certain venue reservations, government access) and only with your explicit consent.

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2) How We Use Your Information

We use your information to:

  1. Provide services — Match you with Providers or make bookings on your behalf.

  2. Communicate with you — Confirm requests, send updates, and handle customer support.

  3. Process payments — Collect and pass payments to Providers or venues.

  4. Prevent fraud — Verify your identity when necessary.

  5. Improve our platform — Analyze usage and feedback to enhance services.

  6. Comply with laws — Respond to lawful requests or legal processes.

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3) How We Share Your Information

We may share your information with:

  • Providers, venues, and third-party vendors we match or book you with.

  • Payment processors to complete your transactions.

  • Logistics and communication partners (e.g., email/SMS providers).

  • Law enforcement or regulators when legally required or to prevent fraud.

Once your information is shared with a Provider, venue, or third party to fulfill your request, we are not responsible for how they handle, store, or protect it—they operate under their own privacy policies and legal obligations.

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4) Your Responsibilities Regarding Shared Information

  • You are responsible for providing accurate details needed for bookings.

  • If you provide false, incomplete, or misleading information, we are not liable for delays, cancellations, or additional costs.

  • You acknowledge that by requesting a booking or match, we must share your relevant details with the Provider, venue, or vendor.

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5) Cookies & Tracking

We may use cookies, analytics tools, and similar technologies to:

  • Keep you logged in

  • Improve site performance

  • Measure traffic and usage trends

You can disable cookies in your browser, but some site functions may stop working.

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6) Data Security

We implement safeguards such as encryption, secure servers, and access control. However, no system is 100% secure. By using our services, you accept the inherent risk of data transmission and storage.

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7) Marketing & Communication

  • Transactional messages (service confirmations, updates) are mandatory for service delivery and cannot be opted out of.

  • Marketing messages (special offers, promotions) require your opt-in consent. You can unsubscribe anytime via provided links or by replying “STOP” to SMS messages.

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8) Data Retention

We retain booking records, communications, and payment data for as long as needed for legal, tax, and operational purposes. We may anonymize data for analysis after this period.

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9) Your Rights

Depending on your location (e.g., California CCPA, EU GDPR), you may:

  • Request access to your personal data.

  • Request deletion (subject to our legal and operational retention requirements).

  • Request correction of inaccurate information.

  • Opt out of certain data uses.

Contact hello@go-expressway.com to exercise these rights.

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10) Minors

Our services are for users 18+. We do not knowingly collect data from minors. If we learn we have inadvertently collected it, we will delete it promptly.

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11) Liability Limitation for Privacy

Expressway is not liable for:

  • Actions, misuse, or breaches by Providers, venues, or vendors after we share your info at your request.

  • Data lost due to hacking, force majeure events, or actions outside our reasonable control.

  • Indirect, incidental, or consequential damages from privacy breaches.

Our total liability is limited to the amount you paid Expressway in the 30 days preceding the event giving rise to the claim.

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12) Policy Updates

We may update this Privacy Policy at any time. Continued use of our services means you accept the new version.

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